FNameGo – MedRelief India | Public Emergency Support Network

FNameGo – MedRelief India Operates As A Public Emergency Support Platform Designed To Facilitate Voluntary Donations For Verified Medical Cases.

All Donations Made Through The Platform Are Considered Voluntary Contributions Intended To Support Medical Emergencies.

General Refund Rule

As A General Policy, All Donations Are Non-Refundable.

Once A Donation Is Successfully Processed Through The Payment Gateway, It Is Considered Final And Is Allocated For The Intended Medical Support Purpose.

Exceptional Refund Cases

Refund Requests May Be Considered Only Under The Following Circumstances:

• Accidental Overpayment (Example: ₹1000 Donated Instead Of ₹100)
• Duplicate Transaction Due To Technical Error
• Unauthorized Transaction Reported Immediately

In Such Cases, The Donor Must Contact The Platform Within A Reasonable Time Period With Valid Transaction Details.

Each Refund Request Will Be Reviewed Carefully Before Any Decision Is Made.

Refund Review Process

To Process A Refund Request, The Donor May Be Required To Provide:

• Full Name
• Registered Email Address
• Transaction ID
• Payment Screenshot Or Bank Reference
• Explanation Of The Issue

Refund Approval Is Subject To Verification And Payment Gateway Policies.

Time Frame For Refund

If A Refund Is Approved, The Processing Time May Vary Depending On The Payment Method And Gateway Provider.

Typically, Approved Refunds May Take Between 5 To 10 Working Days To Reflect In The Original Payment Method.

Non-Refundable Situations

Refunds Will Not Be Issued In The Following Cases:

• Change Of Mind After Donation
• Partial Treatment Completion
• Delays Beyond Platform Control
• Disagreement With Medical Outcome

FNameGo Acts As A Facilitation Platform And Does Not Guarantee Medical Results Or Treatment Success.

Fraud Prevention

To Prevent Misuse Of The Refund Policy:

• False Claims May Lead To Permanent Restriction
• Repeated Fraudulent Requests May Be Reported
• Verification May Be Required Before Approval

The Platform Reserves The Right To Reject Any Refund Request That Does Not Meet The Policy Criteria.

Final Decision Authority

All Refund Decisions Are Made At The Sole Discretion Of FNameGo – MedRelief India Based On Verification And Platform Guidelines.

Contact For Refund Requests

For Refund Related Queries, Please Contact:

Email: Help@FNameGo.Com
Location: Assam, India